Policies at Nova Candles
We at Nova take great pride in our candles and wish for you to be happy with your purchase of Nova candles.
Please note that despite our best efforts to guarantee that every candle is of its best quality. we are only human. The returns & refund policy is so that we ensure customer satisfaction.
Shipping Policy
What You Need to Know
The cost of shipping is non-refundable. The cost of return shipping will be deducted from your refund if you receive one. The time it takes for your exchanged product to reach you may vary depending on where you live.
Our Return Policy
At Nova Candles, we’re dedicated to giving our customers fair, rewarding and enjoyable shopping. To be eligible for a return, items should be returned in the same condition as received. items that have been used by the customer or that have been damaged by use cannot be returned to us. Any item not in its original condition, damaged or missing parts for reasons due to your error will not be accepted for return. We do not accept returns for scent preferences or errors in the ordering process that are not our fault. Items must be returned within five days of purchase. You will be responsible for paying for your own return shipping costs. Shipping charges are not refundable. experience
Exchange Policy
We will send you an email once your return has been received and inspected to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected. If you are approved, your refund will be processed within 5 business days, and a credit will be automatically applied to your credit card or original method of payment.
Privacy Policy
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us. Such as your name, shipping address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates.
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